TERMS OF USE
CVIP TERMINAL TERMS AND CONDITIONS OF USE
1. GENERAL PROVISIONS
1.1. These terms and conditions of use (“Terms and Conditions”) govern the the provision of lounge and related services (“CVIP Terminal Services”) to be provided by İstanbul Özel Yolcu ve Genel Havacılık Hizmetler Anonim Şirketi (“Service Provider”) to the guests (“Guest”) using the CVIP terminal (“CVIP Terminal”) located within Istanbul Airport.
1.2. Service Provider’s price lists, agreements executed during the reservation and service process, other regulations and applicable legal legislation form an integral part of these Terms and Conditions.
1.3. Service Provider reserves the right to amend and update these Terms and Conditions without prior notice. The amended or updated version shall be deemed effective as of its publication date.
1.4. Submission of a reservation request for CVIP Terminal Services shall be deemed acceptance of these Terms and Conditions.
2. SUBJECT
2.1. The services to be provided by Service Provider at CVIP Terminal located at İstanbul Airport, the scope and conditions of such services, and the mutual obligations of Service Provider and Guest (Service Provider and Guest shall each be referred to as a “Party” and collectively as the “Parties”) constitute the subject matter of these Terms and Conditions.
3. SERVICES
3.1. CVIP Terminal Services generally include the following:
a. Private terminal and aviation services and assistance services
b. Luxury VIP lounge services
c. Premium food and beverage offerings, à la carte restaurant service
d. Private suite service
e. SPA and wellness therapy services
f. Private chauffeur-driven transfer services with luxury vehicles
g. Luxury shopping and duty free services
h. Meeting room services
i. Cigar and wine bar services
j. Children’s activity area
k. Valet services
3.2. In addition to the services listed above, in the event that a Guest requests a special service not listed above, the special service conditions set out in Article 4 shall apply.
4. SPECIAL SERVICES
4.1. In addition to the services specified in Article 3.1, if the Guest requests special services including, but not limited to, special concierge services, aircraft and helicopter charter services, and intra-city luxury vehicle transfer services, special services may be arranged for the Guest by instructing third parties in return for an additional fee.
4.2. Special services may only be reserved together with, and in addition to, the services specified in Article
4.3. In the event of loss of the Guest’s belongings during the provision of a special service, Service Provider shall contact the third parties providing the relevant special service. Service Provider shall assist in establishing communication; however, any claims shall be directed to the relevant third parties.
4.4. Service Provider shall not be liable for any disruptions arising during the performance of special services falling within the scope of this Article or for the outcomes of such special services.
5. GUEST OBLIGATIONS
5.1. In order for Service Provider to duly provide CVIP Terminal Services, the following shall be complied with:
a. Compliance with airport and airline security rules,
b. Compliance with the legal regulations of the country of departure, arrival and transit,
c. Possession of valid travel documents,
d. Complete and accurate provision of information required within the scope of the services, such as Guests’ names, airline used, flight number, flight date and time,
e. Completion of relevant security, passport and customs controls,
f. Use of lounge facilities in accordance with lounge rules,
g. Refraining from disorderly conduct or conduct disturbing other guests,
h. Ensuring responsibility for personal belongings by the Guest,
i. Ensuring responsibility for the personel belongings
j. Compliance with the security rules and other rules applied by Airport Operator and Terminal Operator for İstanbul Airport and CVIP Terminal.
In the event of failure to comply with these obligations, the relevant services may not be provided and no refund shall be made. Service Provider also reserves the right not to admit guests who fail to comply with their obligations to the CVIP Terminal area or to remove them from the relevant area.
5.2. Guest shall present a valid passport or identity card during the provision of services.
5.3. While benefiting from CVIP Terminal Services, Guest may not take photographs, videos or audio recordings that include other guests. Service Provider shall not be liable for the sharing of any information relating to other guests using CVIP Terminal Services in the press or on social media; such liability shall rest with the guest making the relevant sharing.
6. RESERVATIONS , RIGHT OF AMENDMENT, CANCELLATION AND REFUND, PAYMENT TERMS
6.1. You may review the Reservation / Cancellation / Refund / Payment Policy for detailed information regarding reservations, right of amendment, cancellation and refund, payment terms.
7. OBLIGATIONS AND LIABILITIES OF THE SERVICE PROVIDER
7.1. The Service Provider undertakes to provide the personnel and equipment required for the performance of the CVIP Terminal Services and to fulfill its obligations necessary for the performance of the CVIP Terminal Services.
7.2. The Service Provider shall be liable only for damages arising from willful misconduct or gross negligence. The Service Provider shall not be liable for indirect damages, acts of third parties, loss of profit, or any delay or impossibility of performance arising from force majeure events specified under Article 10, including but not limited to such events.
7.3. Unless otherwise mandatorily required by law, the liability of the Service Provider shall be limited to the re-performance of the service or the refund of the service fee to the Guest.
7.4. For the avoidance of doubt, Jetex group companies are not parties to any contract with Guests under these Terms and Conditions, do not provide the Services, and shall have no responsibility or liability to any Guest (whether in contract, negligence or otherwise) arising out of or in connection with the Services, the premises, or these Terms and Conditions.
8. WEBSITE USE
8.1. You agree to use the website www.jetexistanbul.com solely for lawful purposes and in compliance with applicable legislation. By accessing the website, you shall be deemed to have accepted that;
a. You will not engage in any misleading, fraudulent or unlawful activities,
b. You will provide accurate and up-to-date information during reservation procedures,
c. You will not perform any action that may harm the operation of the website.
8.2. Although the Service Provider makes its best efforts to ensure the accuracy of the information provided on the website, it shall not be held liable for any errors or omissions in the content. In addition, any risks arising from third-party links accessed through the website shall be borne by the user.
9. CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA
9.1. The confidentiality of user information is important to the Service Provider. For detailed information in this regard, you may review the Privacy Policy annex.
9.2. Personal data relating to Guests may be processed for the purpose of performance of the agreement in accordance with the data processing conditions set forth under the Personal Data Protection Law No. 6698 (“KVKK”) and subsequently other applicable data protection legislation.
9.3. With respect to the processing of personal data, you may access the Information Notice prepared pursuant to Article 10 of the KVKK titled “Obligation of the Data Controller to Inform” and the Communiqué on the Procedures and Principles to Be Followed in Fulfillment of the Obligation to Inform, which aim to protect fundamental rights and freedoms of individuals, in particular the right to privacy.
10. GOVERNING LAW AND JURISDICTION
10.1. These Terms and Conditions shall be governed by the laws of the Republic of Türkiye. In the event of any dispute, the courts and enforcement offices of Istanbul (Caglayan) shall have jurisdiction.
11. MISCELLANEOUS
11.1. The invalidity of one or more provisions of these Terms and Conditions shall not affect the validity of the remaining provisions.
11.2. All texts, visuals, logos, graphics and other content available on the website belong to the Service Provider and may not be copied, reproduced or distributed without prior authorization.
11.3. All notices shall be made in writing.
11.4. The binding version of these Terms and Conditions is the Turkish version. Translations into other languages are provided for convenience only and shall have no legal binding effect.