RESERVATION / CANCELLATION / REFUND / PAYMENT POLICY

Reservation / Cancellation / Refund / Payment Policy

1.    RESERVATION

1.1.    Reservations for CVIP Terminal Services may be made through the following channels:

a.    Website: www.jetexistanbul.com
b.    Telephone: +90 212 891 67 00 
c.    E- mail: reservations@jetexistanbul.com

1.2.    In order for CVIP Terminal Services to be provided, a reservation must be made at least 120 minutes prior to the flight.

1.3.    During the reservation, for all Guests who will benefit from CVIP Terminal Services, the following information must be provided completely and accurately:

a.    Name and surname as written in the passport,
b.    Country of passport issuance,
c.    Flight number,
d.    Flight date and time,
e.    Place of arrival and place of departure,
f.    Time of arrival at the terminal,
g.    Reservation confirmation and payment method,
h.    Vehicle license plate number, if arriving by vehicle,
i.    Type of service (arrival-departure-transit),
j.    Number of luggage,
k.    Number of children,
l.    Age of children,
m.    Passenger contact details,
n.    Driver’s name, surname and contact details,

1.4.    The Service Provider shall not be liable if the Guest misses the reservation time or is unable to use the reservation due to incomplete or incorrect information.

1.5.    By submitting the reservation form/offer to the Service Provider, the Guest shall be deemed to have made a binding reservation request. If such request is made by a third party, such third party shall be deemed to have been authorized by the Guest and to have made a legally binding reservation request on behalf of the Guest.

1.6.    The reservation request shall become valid upon the written approval of the Service Provider.

1.7.    The person whose name is stated in the reservation form shall be a party to the agreement to be executed for CVIP Terminal Services.

1.8.    Unless an advance payment is made or credit card details are provided in accordance with the selected payment method, the agreement shall not be deemed concluded and the Service Provider shall not be under any obligation.

1.9.    The Guest shall check the services sent and listed by e-mail and shall immediately notify any errors by sending an e-mail to private@jetexistanbul.com

1.10.    The Service Provider shall endeavor to process reservation requests and, where necessary, to confirm them. However, during periods of high demand, the Service Provider may place Guests on a waiting list. Official governmental procedures and security requirements shall take priority, and the Service Provider reserves the right to reject the reservation depending on the availability of the CVIP Terminal.

1.11.    Any additional services requested at the CVIP Terminal or any special services not included in the agreement shall be invoiced separately.

1.12.    Reservation requests of Guests exhibiting inappropriate behavior may be rejected.

2.    RIGHT OF AMENDMENT, CANCELLATION AND REFUND

2.1.    Any request for modification, cancellation or refund shall be notified immediately and in writing to the e-mail address reservations@jetexistanbul.com. Such requests shall become valid only upon the written approval of the service provider, to the extent they comply with the applicable legal legislation and the rules of the service provider. Otherwise, the requested modifications shall be deemed not accepted.

2.2.    In the event of withdrawal or modification of reservations made under the agreement, certain percentages of the service fee shall be charged in accordance with the time periods and conditions set forth below:

a.    Withdrawal or modification requests made at least 24 hours prior to the reservation time shall be free of charge.
b.    In case of withdrawal requests made less than 24 hours and more than 8 hours prior to the reservation time, 50% of the total service fee shall be charged as a withdrawal fee.
c.    In case of modification requests made less than 24 hours and more than 8 hours prior to the reservation time, 30% of the total service fee shall be charged as a modification fee.
d.    In case of withdrawal or modification requests made less than 8 hours prior to the reservation time, 100% of the total service fee shall be charged as a withdrawal fee. 

The Guest hereby declares, accepts and undertakes that, due to the cancellation or modification request and its timing, fees shall be charged in accordance with the above conditions, that any remaining amount, if any, after such collection shall be refunded to the Guest via the same payment method, provided that the related costs are borne by the Guest, and that the Guest shall not raise any objection to the deductions to be made.

2.3.    The Service Provider may unilaterally cancel the reservation up to 24 hours prior to the reservation time. In such case, any payments collected in advance shall be immediately refunded to the Guest.

2.4.    The Service Provider reserves the right to cancel the reservation in emergency situations, including but not limited to Force Majeure events. In such case, no compensation may be claimed from the Service Provider.

2.5.    If the flight is cancelled prior to the reservation Article 2.2 shall apply and the refund and collection shall be made accordingly. However, if the flight is cancelled during the performance of the CVIP Terminal Services, the service shall be deemed to have been completed and no refund shall be made, and the Guest shall be directed to the airline counter.

2.6.    If the Guest fails to arrive at the reservation time, this shall be considered a “no-show” and the full service fee shall be charged to the Guest.

3.    PAYMENT TERMS

3.1.    The current prices for the CVIP Terminal Services provided are specified at the link below:

Service Catalogue and Price List

3.2.    The fees for the CVIP Terminal Services shall be paid in advance or by credit card. The advance payment shall be made to the Service Provider no later than 1 day prior to the reservation date, by one of the methods specified by the Service Provider. If the payments are not made at least 1 day prior to the reservation date, the reservation shall be deemed automatically cancelled. For special services or additional services, the Service Provider may determine different payment terms and methods.

4.    LANGUAGE

4.1.    The binding version of this Reservation / Cancellation / Refund / Payment Policy is the Turkish version. Translations into other languages are provided for convenience only and shall have no legal binding effect.