PRELIMINARY INFORMATION FORM
PRELIMINARY INFORMATION FORM
1. SUBJECT
The purpose of this preliminary information text is to inform the Service Recipient regarding the parties to the agreement to be established between the Service Provider and the Service Recipient, the services subject to the agreement, the fees for the services, dispute resolution methods for complaints related to the services, the right of withdrawal, and matters concerning dispute resolution.
2. SERVICE PROVIDER’S INFORMATION
Title: İstanbul Özel Yolcu ve Genel Havacılık Hizmetleri Anonim Şirketi
Address: Tayakadın Mah. Terminal Cad. Havalimanı Terminal Binası No: 1 İç Kapı No: 760494 Arnavutköy/İstanbul
MERSİS NO: 0481146257300001
E-mail Address: reservations@jetexistanbul.com
Phone: +90 212 891 67 00
3. SCOPE OF SERVICES AND SERVICE FEE
3.1. The names, quantities, unit prices, and total amounts of the Service packages to be offered to the Service Recipient are as follows:
| Service Name |
Quantity | Unit Price Excluding Taxes |
Unit Price Including Taxes |
Service Fee |
|---|---|---|---|---|
| Total |
3.2. If the Service Fee is paid in installments, interest or other charges under different names may arise. The interest rate and other such related costs are determined by the Service Recipient’s bank, and it is the Service Recipient’s responsibility to inquire about these costs.
3.3. The scope of the Services is provided below. However, the Service Provider may unilaterally amend the scope, method of provision, location, and other aspects of the Services due to needs arising at the C-VIP Terminal, instructions of the authorities responsible for managing Istanbul Airport, or other requirements. The most up-to-date scope of the Services will be available in the Terms of Use on www.jetexistanbul.com website, and it is the Service Recipient’s responsibility to review the scope of the Services
| Service Name | Scope of the Service |
|---|---|
3.4. The Services shall be provided based on the reservation time, Guest count, and other information declared by the Service Recipient during reservation. The Service Recipient is responsible for providing correct information during reservation and must be present at the C-VIP Terminal at the indicated reservation time.
3.5. The documents required for the provision of the Services and acceptance of the Service Recipient and other guests to the C-VIP Terminal are listed in the Terms of Use on www.jetexistanbul.com. Persons benefiting from the Services are required to submit these documents. If the documents cannot be presented, the Service Provider has the right to refuse entry to the C-VIP Terminal and refuse provision of Services.
4. AMENDMENT, RIGHT OF WITHDRAWAL, CANCELLATION AND REFUNDS
4.1. The Service Recipient must submit all requests regarding the amendment of the Services or withdrawal from the Contract to reservations@jetexistanbul.com. Amendment requests shall be valid only upon the written approval of the Service Provider, to the extent they comply with the applicable legal legislation and the rules of the Service Provider. Otherwise, the requested modifications shall be deemed not accepted.
4.2. In the event that the Service Recipient submits a request for amendment or withdrawal, certain portions of the Service Fee shall be charged in accordance with the timeframes and conditions set forth below:
a. Withdrawals or changes made at least 24 hours before the reservation time are free of charge.
b. For withdrawals made between 24 and 8 hours before the reservation time, 50% of the Service Fee is charged.
c. For amendments made between 24 and 8 hours before the reservation time, 30% of the Service Fee is charged.
d. For withdrawals or amendments made less than 8 hours before the reservation time, 100% of the total service fee is charged.
Following the application of the deductions specified above in the event of a withdrawal or amendment request, any remaining balance of the Service Fee shall be refunded to the Service Recipient via the payment method used during the reservation, with any related costs to be borne by the Service Recipient.
4.3. In the event that the Service Recipient’s flight is cancelled, the Service Recipient must notify the Service Provider of its request for withdrawal or cancellation. Such request shall be processed in accordance with the principles set forth in Article 6.2, and any refund of the Service Fee shall be made accordingly. If the flight is cancelled during the performance of the Services, the Services shall be deemed to have been duly performed, no refund shall be made, and the Guest shall be directed to the airline counter.
4.4. The Service Recipient may exercise the right of withdrawal by using the form set out in Annex-2 of this Contract or by submitting any other clear statement expressing its intention to exercise the right of withdrawal to the email address reservations@jetexistanbul.com
4.5. The Service Provider may unilaterally cancel the reservation up to 24 hours prior to the scheduled reservation time. In such case, any payments previously collected shall be refunded to the Service Recipient. The Service Provider reserves the right to cancel the reservation in emergency situations, including but not limited to Force Majeure. In such case, no compensation may be claimed from the Service Provider.
4.6. If the Service Recipient fails to appear at the scheduled reservation time, it shall be deemed a “no-show” and the Service Fee shall not be refunded.
4.7. The Service Provider reserves the right to modify the terms of withdrawal, cancellation and amendements. The Service Recipient must check the Reservation / Cancellation / Refund / Payment Policy for the latest rules.
5. DISPUTE RESOLUTION
Turkish law shall apply to any disputes arising from this Contract. The Istanbul (Çağlayan) Courts and Execution Offices are authorized to resolve disputes related to the implementation of this Contract. In the event that the Service Recipient has the status of a 'consumer' pursuant to the Law No. 6502 on the Protection of the Consumer, the Service Recipient may submit their applications regarding the dispute to the consumer arbitration committee or, provided that a mediator is applied to before filing a lawsuit, to the consumer court. The binding version of this form is the Turkish version. Translations in other languages are for convenience only and have no legal binding effect